Terms of Service

1. Acceptance of Terms

By downloading, installing, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

2. Service Description

Intro is a platform available as a mobile application and a web application that enables users to facilitate introductions between their contacts. The Service allows you to:

• Select contacts from your device's contact list, sync contacts from third-party services such as Google Contacts, or manually enter contact information to create introductions
• Send introduction requests with shared and private messages
• Accept or pass on introductions you receive
• Send and receive messages with your connections
• Manage your profile, contact methods, and notification preferences
• Upload profile pictures and other media

3. Account Registration and User Conduct

3.1 Account Requirements

• You must be at least 18 years old to use the Service
• You must provide accurate and complete information during registration, including a valid email address
• You may be required to verify your email address or phone number to use certain features
• You are responsible for maintaining the security of your account credentials
• You must promptly update any changes to your account information
• You are responsible for all activity that occurs under your account, whether or not you authorized that activity

3.2 Authentication Methods

You may create an account using an email address and password, or by authenticating through a supported third-party service such as Google or Apple Sign-In. By using third-party authentication, you authorize us to access certain information from that service as described in our Privacy Policy.

3.3 Prohibited Conduct

You agree not to:

• Make introductions without reasonable belief that both parties would welcome the connection
• Use the Service for spam, harassment, or commercial solicitation
• Impersonate others or provide false information
• Attempt to access other users' accounts or data without authorization
• Use the Service in any way that violates applicable laws or regulations
• Reverse engineer or attempt to extract the source code of the Service
• Circumvent any rate limits, usage restrictions, or security features of the Service
• Use automated systems or bots to access the Service without our prior written permission

4. Contact Data and Syncing

4.1 Device Contact Access

• You grant us permission to access and use your device's contact list as necessary to provide the Service
• When you sync your device contacts, we store contact names, email addresses, phone numbers, and contact photos on our servers to enable introductions
• You represent that you have the right to share your contacts' information with us
• You agree to only make introductions between contacts you personally know

4.2 Third-Party Contact Syncing

• You may optionally sync contacts from third-party services such as Google Contacts by authorizing access through OAuth
• We only access the contact data you authorize and use it solely to populate your contact list within the Service
• You may revoke third-party access at any time through your account settings or the third-party service

4.3 Manual Contact Entry

• You may also manually add contacts by entering their name, email address, or phone number
• You are responsible for ensuring that you have the right to provide this information and that it is accurate

5. User Content and Interactions

5.1 Introduction Messages

• When creating an introduction, you may compose a shared message visible to both recipients and optional private messages for each recipient individually
• You are solely responsible for the content of your introduction messages
• You retain ownership of your content but grant us a worldwide, non-exclusive, royalty-free license to use, store, display, and transmit it as necessary to provide the Service
• We reserve the right to review and remove any content that violates these Terms

5.2 In-App Messaging

• The Service provides messaging functionality that allows you to communicate with other users within accepted introductions
• You may share contact information (such as vCards) through messages at your own discretion
• All messages are subject to the same content standards as introduction messages
• We do not monitor the content of private messages in real time, but we reserve the right to review messages if we receive reports of violations

5.3 Profile Pictures and Media

• You may upload a profile picture that will be visible to other users you connect with
• Uploaded images are compressed and stored on our servers and may be delivered through a content delivery network
• You grant us a license to store, process, resize, and display your uploaded media as needed to provide the Service
• You must not upload content that is obscene, offensive, or violates the rights of others

5.4 Acceptable Use

All user content must:

• Be truthful and accurate
• Respect the privacy of all parties
• Not contain harmful, offensive, or inappropriate content
• Not include unsolicited commercial offers

6. Communications and Notifications

6.1 Service Communications

By using the Service, you agree to receive communications from us through the following channels:

• Email: Introduction notifications, reminders, account verification, password resets, weekly activity reports, and service announcements
• SMS/Text Messages: Introduction notifications, phone number verification codes, and reminders
• Push Notifications: New introduction alerts, message notifications, reminders, and status updates (mobile app only)

6.2 Automated Reminders

If a recipient has not responded to an introduction, the Service may automatically send reminder notifications. These reminders are a core part of the Service and help ensure introductions are seen and acted upon.

6.3 Opting Out

• You may manage your email notification preferences through the unsubscribe link included in our emails or through your account settings
• You may disable push notifications through your device's settings
• Certain transactional communications (such as account verification and security alerts) cannot be opted out of while your account is active

7. Usage Limits

To maintain the quality and reliability of the Service, we may impose rate limits on certain actions, including the number of introductions you can create within a given time period. If you exceed these limits, you may be temporarily restricted from performing those actions. We reserve the right to adjust these limits at any time without prior notice.

8. Third-Party Services

The Service relies on third-party providers to deliver its functionality. By using the Service, you acknowledge that your data may be processed by third-party service providers in the following categories:

• Cloud Infrastructure: We use Amazon Web Services (AWS) for hosting, data storage, content delivery, and background task processing
• Authentication: Google and Apple provide third-party sign-in services
• Communications: Third-party providers deliver email, SMS, and push notification messages on our behalf
• Analytics: We use analytics services to understand how the Service is used and to improve it
• Error Monitoring: We use error tracking services to detect, diagnose, and resolve technical issues
• Email Marketing: New users may be added to our email list through a third-party email marketing platform for service-related communications

These providers are contractually obligated to protect your data and may only use it to perform services on our behalf. For more detail, see our Privacy Policy.

9. Analytics and Tracking

We collect usage data to improve the Service, including but not limited to:

• Page views and feature usage within the Service
• Introduction creation, delivery, and response activity
• Signup attribution data (how you discovered the Service)
• Device and browser information
• IP addresses and general location data

This data is used to improve the Service, diagnose issues, and understand user behavior. For full details on data collection, see our Privacy Policy.

10. Intellectual Property Rights

10.1 Service Content

• The Service and its original content, features, and functionality are owned by Four Leaf LLC and protected by intellectual property laws
• You may not copy, modify, distribute, or create derivative works without our permission

10.2 Trademarks

• All trademarks, logos, and service marks displayed in the Service are our property or the property of their respective owners
• You may not use them without prior written permission

11. Service Modifications and Availability

11.1 Changes to the Service

We reserve the right to:

• Modify or discontinue any part of the Service
• Update the mobile application and require users to install updates
• Change features or functionality with or without notice

11.2 Service Availability

• We strive to maintain consistent Service availability but do not guarantee uninterrupted access
• We are not liable for any Service interruptions or data loss

12. Account Termination

12.1 Termination by Us

We may suspend or terminate your account if:

• You violate these Terms
• You misuse the Service or other users' information
• We reasonably believe termination is necessary to protect our Service or other users

12.2 Account Deletion by You

• You may delete your account at any time through your account settings
• Upon deletion, your profile, contacts, connections, messages, uploaded media, and associated data will be permanently removed
• Some data may be retained in backups for a limited period or as required by law (see our Privacy Policy for details)

12.3 Effect of Termination

Upon termination or deletion:

• Your right to use the Service will immediately cease
• We may delete your account data and content
• Relevant sections of these Terms will survive termination

13. Data Retention and Deletion

• We retain your personal data for as long as your account is active
• When you delete your account, your data is permanently removed from our active systems, though backups may be retained for up to 90 days
• Certain data may be retained longer if required by law or for legitimate business purposes such as fraud prevention
• You may request deletion of your data at any time by contacting us at support@introapp.com or by using the account deletion feature in your settings

14. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, share, and protect your personal information, including your rights under applicable data protection laws such as the GDPR and CCPA.

15. Disclaimers and Limitations of Liability

15.1 Disclaimers

• The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied
• We do not guarantee the accuracy or quality of introductions
• We are not responsible for the conduct of users or the outcome of introductions
• We do not guarantee that the Service will be uninterrupted, secure, or error-free

15.2 Limitation of Liability

• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount you paid for the Service, if any

15.3 Indemnification

You agree to indemnify, defend, and hold harmless Four Leaf LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service or any activity under your account
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Any content you submit, post, or transmit through the Service, including introduction messages and in-app messages
• Your decision to share contacts' information or make introductions between individuals

16. Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Maine, United States, without regard to conflict of law principles.

16.2 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at support@introapp.com and attempt to resolve the dispute informally for at least thirty (30) days. Most concerns can be resolved this way.

16.3 Binding Arbitration

If a dispute cannot be resolved informally, you and Four Leaf LLC agree to resolve it through final and binding arbitration, rather than in court. Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. Arbitration will take place in the State of Maine, or at another mutually agreed location, and may be conducted remotely to the extent permitted by the AAA's rules.

The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

16.4 Exceptions to Arbitration

Either party may bring a claim in small claims court in the State of Maine if the claim qualifies. Either party may also seek injunctive or other equitable relief in the state or federal courts located in the State of Maine to prevent the actual or threatened infringement of intellectual property rights.

16.5 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration. If this waiver is found to be unenforceable as to a particular claim, then the entirety of the arbitration agreement shall not apply to that claim (but shall remain applicable to all other claims).

17. Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of government, pandemics, wars or terrorism, power or internet outages, failures of third-party hosting or cloud infrastructure providers (such as AWS), cyberattacks, or other events of force majeure. During any such event, our obligations under these Terms will be suspended for the duration of the event.

18. Changes to Terms

We may update these Terms at any time. We will notify you of material changes through the Service or via email. Continued use of the Service after changes constitute acceptance of the new Terms. If you do not agree to the updated Terms, you must stop using the Service.

19. Contact Information

For questions about these Terms, please contact us at:

• Email: support@introapp.com
• Company: Four Leaf LLC

20. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

By using Intro, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.